As the country settles into what is likely to be a period of closures and disruptions to our ‘normal’ routines, for businesses it's vital that more than ever you keep your customers updated of your business hours.

It may be that due to underlying health conditions you yourself are closing your business for a period to self-isolate. It may be that due to staff self-isolating you are unable to have sufficient staff members on shift to stay open. It may be that the government direct you to close.

Whatever happens, ensure that there is an open channel of communication open with your customers.

Whilst any updates should be shown on your website. You should also update the opening hours listed on your social media channels, and your Google My Business account. Likewise, if you are limiting your services or opening hours, Google My Business allows you to reflect this.

With Google My Business you can now show yourself as temporarily closed to help show to your customers what is happening.

Keeping an open channel of communication allows your company to let your customers know that you are there for them and you will be back when normality returns.

Published: 23rd Mar 2020

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